Welcome to Traveler.care. By accessing or using our website, mobile app, or services (collectively, the “Platform”), you agree to be bound by the following Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree to these Terms, please do not use Traveler.care.

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1. Description of Services

Traveler.care is a digital platform that connects travelers, travel insurance companies, and mobile medical providers. We facilitate:
• AI-powered symptom evaluations
• Scheduling of in-room or telehealth medical visits
• Provider dispatch and tracking
• Insurance claim coordination (when applicable)

Traveler.care does not provide medical care directly. All care is delivered by licensed third-party providers.

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2. Eligibility

You may use Traveler.care only if you:
• Are at least 18 years old or the legal age of majority in your jurisdiction
• Agree to be bound by these Terms
• Provide accurate and complete information when using the Platform

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3. Use of the Platform

By using Traveler.care, you agree to:
• Use the platform only for lawful purposes
• Not impersonate another individual or submit false medical or insurance data
• Not interfere with or disrupt platform operations
• Accept full responsibility for any appointments or actions taken under your account

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4. 🩺 Medical Disclaimer

Traveler.care is not a healthcare provider, and the information on our site or through our AI tools is not a substitute for professional medical advice. All medical decisions, diagnoses, and treatments are made by independent licensed providers.

In the case of a true emergency, call local emergency services or go to the nearest hospital.

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5. Payments and Billing

If a service requires payment, you agree to:
• Provide valid billing information
• Authorize Traveler.care or its payment processor to charge applicable fees
• Understand that payment terms and rates may vary by location, service, and provider availability

Refunds for canceled or missed appointments are subject to our cancellation policy.

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6. Cancellations and No-Shows

Appointments may be canceled in advance as per the cancellation policy provided at the time of booking. Traveler.care and its providers reserve the right to charge a full or partial fee for late cancellations or no-shows.

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7. Insurance Coverage

Traveler.care works with various travel insurance partners, but we do not guarantee that any services are covered. It is your responsibility to confirm coverage with your insurance company prior to care.

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8. Data Privacy

Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your data, including health-related and insurance data. All data is handled in accordance with HIPAA, GDPR, and other relevant regulations.

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9. Platform Availability

We do our best to keep Traveler.care available 24/7, but we make no guarantees of uptime or uninterrupted service. We may modify, suspend, or discontinue the Platform at any time, with or without notice.

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10. Termination

Traveler.care may suspend or terminate your access to the Platform at any time if:
• You violate these Terms
• You misuse or abuse the services
• We are required to do so by law or regulatory authorities

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11. Jurisdiction & Dispute Resolution

These Terms are governed by the laws of the State of New York, United States. Any disputes shall be resolved through arbitration in New York County, unless otherwise required by applicable law.

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12. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes means you accept the new Terms. You are encouraged to review this page regularly.