Traveler.care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or access our services — including coordination with medical providers and insurance companies.

By using Traveler.care, you consent to the data practices described in this policy.

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Information We Collect

We may collect the following types of personal and usage information:

Personal Information
• Name, phone number, and email address
• Travel details (location, hotel address, flight info)
• Insurance policy ID or reference number
• Medical symptoms submitted via form or AI chat
• Payment and billing information (if applicable)

Automatically Collected Information
• IP address, browser type, device ID, and usage data
• Access time, pages visited, and referring URLs
• Geolocation data (with user consent)

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Health & Insurance Data

If you request care or coordinate through Traveler.care, we may collect or transmit:
• Medical symptoms and conditions (shared by you or an insurance partner)
• Treatment details, prescriptions, or provider notes
• Insurance eligibility and claim data

This information is handled in compliance with HIPAA (USA) and GDPR (EU) regulations.

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How We Use Your Information

We use your data to:
• Match you with a qualified medical provider based on your symptoms and location
• Dispatch providers and communicate appointment status
• Share medical details with providers for accurate care
• Verify insurance coverage and facilitate claim submission
• Improve platform performance and optimize user experience
• Comply with legal or regulatory requirements

We do not sell or rent your personal information to third parties.

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Data Sharing

Your data may be shared only with:
• Licensed medical providers for treatment
• Your travel insurance company (with consent)
• Technology vendors under strict data protection agreements
• Government or legal authorities where required by law

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International Transfers

If you’re located outside the United States, your data may be processed in countries that may not provide the same data protection standards as your home jurisdiction. We implement appropriate safeguards for cross-border data flows.

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Data Retention

We retain your personal information only as long as necessary for:
• Fulfilling the services you requested
• Legal and regulatory compliance
• Insurance reporting or medical recordkeeping

You may request deletion of your data at any time (see “Your Rights” below).

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Your Rights

Depending on your location, you may have the right to:
• Access, update, or delete your data
• Request a copy of your stored information
• Opt out of marketing communications
• Withdraw consent at any time
• File a complaint with a data protection authority (EU residents)

To exercise these rights, contact us at privacy@traveler.care.

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Security

We implement strict technical, administrative, and physical safeguards to protect your data, including:
• Encrypted data storage
• Secure transmission protocols
• Multi-factor access for internal systems
• Regular audits and security reviews

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Children’s Privacy

Traveler.care is not intended for children under 13. We do not knowingly collect personal information from minors without parental or legal guardian consent.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.